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Platform

Operations & Deployment

Deploy with confidence — tested call flows, documented telephony resources, tasks, Quality Studio, and compliance review visible before launch.

itellicoAI Quality Studio dashboard with notifications inbox — operations and deployment surfaces

Deployment Controls

Move from draft to production with visible controls for testing, publishing, monitoring, and operational review.

  • Draft, test, and production stages for call flows
  • Usage and outcome monitoring after launch
  • GDPR-compliant rollout planning for European teams
  • Capacity planning handled as part of rollout
Deployment Controls

Telephony Operations

Bring phone numbers, SIP trunks, and routing requirements into the same operating model as the voice agent.

  • Phone number management for inbound and outbound paths
  • SIP trunk setup for BYOC deployments
  • Provider choices documented before go-live
  • Inbound and outbound routing configuration
Telephony Operations

Tasks & Quality Loop

Keep post-call work visible. Quality Studio findings, failed handoffs, and follow-up requirements become owned tasks instead of hidden notes.

  • Quality issues tied to the source conversation
  • Follow-up tasks assigned to clear owners
  • Review loops for agent instructions and handoff rules
  • Operational fixes visible after production launch
Tasks & Quality Loop

Security & Compliance

Designed for GDPR-sensitive European operations with encryption, auditability, retention planning, and human oversight patterns.

  • GDPR-compliant data handling
  • Retention rules documented before rollout
  • EU AI Act alignment reviewed per deployment
  • TLS encryption for data in transit
  • Conversation history and audit trail for review
Security & Compliance

SIP

BYOC Path

Tasks

Follow-up

DACH

EU Focus

GDPR

Designed For

Enterprise-ready from day one.

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