Call Management
Route, transfer, and prepare appointment requests — every call handled with the right action at the right time. Phone numbers, SIP trunks, workflow rules, and handoffs in one system.
AI Voice IVR
Reduce press-1 menus with natural conversation. Callers say what they need, the agent captures intent, and routing follows your operating rules.
- Natural language understanding reduces reliance on DTMF menus
- Intent-based routing to the right department
- Multi-level fallback with escalation rules
- Conversation records available for review and QA
Intelligent Call Transfer
Route to the right team member with full context. Three transfer types — Agent (in-platform), Phone (E.164), and SIP (PBX integration). Hold music plays while connecting.
- Agent transfer: preserves full conversation context
- Phone transfer: E.164 format with cost tracking
- SIP transfer: direct PBX integration (Expert Mode)
- Customizable hold music and ring tones
Appointment Workflows
Capture appointment, rescheduling, and confirmation requests when the workflow is defined. We map the calendar system, handoff rule, and confirmation behavior before launch.
- Calendar workflow mapped per customer system
- Confirmation behavior defined before production
- Rescheduling and cancellation request handling
- Timezone-aware request context across regions
Routing & Business Hours
Adapt responses based on business hours, holidays, staff availability, and escalation policy. After-hours calls get different routing and messaging.
- Schedule-based routing with multiple rules
- Holiday and exception day configuration
- After-hours voicemail and callback scheduling
- Rules documented for operations and support teams
Phone Number Management
Manage phone numbers and SIP trunks as platform resources. Keep inbound, outbound, and BYOC routing tied to the same agent configuration.
- Phone numbers as documented API resources
- SIP trunk assignment for BYOC deployments
- Routing rules with fallback agent configuration
- Inbound and outbound paths governed by the same call logic
Stop losing calls. Start routing them.
Start with a scoped call-handling workflow. Free trial, no credit card.