Platform
Analytics & Reporting
See what happened on every call — conversation history, usage analytics, Quality Studio issues, tasks, and follow-up work.
Usage Analytics
Track usage by account, time range, agent, and workflow so operations can see where the platform is being used.
- Documented analytics endpoint for usage reporting
- Time-range filters for operational review
- Agent and campaign views where configured
- Data ready for dashboards and internal reporting
Quality Studio
Review what happened in calls, flag weak moments, and turn repeated problems into quality issues the team can actually work through.
- Flagged conversations grouped into reviewable issues
- Quality trends across agents, campaigns, and handoffs
- AI insights connected to concrete fixes
- Review workflows that preserve the underlying call context
Tasks & Follow-up
Turn call outcomes into assigned work instead of burying them in transcripts. Tasks make ownership visible after the call.
- Follow-up tasks created from outcomes and escalations
- Clear owners for callbacks, fixes, and approvals
- Open work tied back to the source conversation
- Quality fixes converted into operational tasks
Conversation History
Use conversation history as a first-class platform resource for QA, reporting, audits, and integration work.
- Conversation records available through the API
- Metadata for operations and reporting
- Review context for handoffs and escalations
- Data access patterns documented for implementation teams
Data-driven voice operations.
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