AI Conversation
Build voice agents that understand context, follow your rules, and speak your customers' language. Configure knowledge, provider choices, handoffs, and tool actions without inventing a separate workflow for every channel.
Agent Configuration
Define how the agent should answer, ask questions, escalate, and close the call. Keep the operational rules explicit instead of hiding them in one long prompt.
- Conversation goals, tone, and allowed actions
- Handoff rules for team, phone, or SIP destinations
- Testable drafts before production publishing
- Runtime settings mapped to documented agent resources
Knowledge & Prompts
Ground responses in the information the caller actually needs: FAQs, policies, product notes, booking rules, and escalation constraints.
- Answer policy and fallback behavior in one place
- Use-case specific instructions for support, reception, booking, or qualification
- Explicit constraints for compliance-sensitive calls
- Reviewable changes before launch
Models, Voices & Transcribers
Choose provider settings that fit the workflow, language, quality bar, and compliance requirements. The documented provider surface keeps valid choices clear.
- Model, transcriber, and voice configuration
- Provider options available through the platform surface
- Use-case specific latency and quality tradeoffs
- Configuration that can be exposed through the API
Multilingual Conversation
Run agents that can handle multilingual callers while preserving the same rules, handoffs, and conversation outcomes.
- Language behavior defined per workflow
- Consistent handoff logic across languages
- Conversation outcomes available for review
- Provider selection based on language needs
Tool Actions
Connect the agent to business actions when the workflow is ready: lookup, booking, ticketing, routing, or a custom implementation path.
- Tool calls attached to clearly defined call states
- API-backed implementation for custom systems
- Action logging for review and QA
- Human fallback when an action should not run automatically
Conversation Records
Keep the result of every call available for review, filtering, analytics, and follow-up work through the platform and API.
- Conversation history as a first-class resource
- Direction, status, metadata, and outcome review
- Usage analytics for operating teams
- Exports and integrations handled through the documented API surface
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